Your privacy matters to us. This Privacy Policy explains what personal data 9ajili collects, how we use it, and the rights you hold as a player in the Philippines. We are committed to handling your information with transparency and care, in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173). If you have questions, visit our FAQ page or reach out to our support team directly.
Whenyou register an account with 9ajili, we collect personal information that is necessary to verify your identity and provide you with a safe, personalised gaming experience. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a government-issued identification document to comply with our Know Your Customer (KYC) obligations under Philippine law. During your use of the platform, we automatically gather technical data such as your device type, operating system, IP address, browser type, and session activity logs. Payment-related information — including your preferred payment method and transaction history — is collected to process deposits and withdrawals securely. We may also collect information you voluntarily provide when you contact our support team or respond to surveys and promotions. All data collection is carried out lawfully, fairly, and only to the extent necessary for the purposes described in this policy.
9ajili uses the personal information we collect for a range of clearly defined purposes that are directly tied to operating our platform and serving Filipino players. Your data is used to create and manage your account, verify your identity, process financial transactions, and deliver the games and features available on the platform. We use your contact details to send you important account notifications, security alerts, and — where you have opted in — promotional communications about offers and new features. Technical and behavioural data helps us improve platform performance, personalise your experience, and detect unusual activity that may indicate fraud or unauthorised access. We are also required by Philippine regulations to retain certain records for compliance, audit, and anti-money laundering purposes. We will never use your data in ways that are incompatible with the purposes stated here, and we will not sell, rent, or trade your personal information to any third party for their own marketing use. Any new use of your data that falls outside this policy will be communicated to you in advance, and your consent will be sought where required by law.
We do not sell or disclose your personal data to third parties except in the limited circumstances described here. We work with trusted service providers — including payment processors, identity verification partners, and cloud infrastructure providers — who access your data only to the extent necessary to perform services on our behalf and are bound by strict confidentiality obligations. Where required by Philippine law, court order, or regulatory authority, we may disclose your information to the relevant government body or law enforcement agency. In the event of a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We do not share your data with other online gaming platforms, advertisers, or data brokers. All third-party partners we engage are assessed for their data protection standards before any sharing arrangement is established. You will be notified of any material change to our data-sharing practices that affects your rights.
Protecting your personal information is a core responsibility that 9ajili takes seriously across every layer of our platform. We implement industry-standard security measures including SSL/TLS encryption for all data transmitted between your device and our servers, ensuring that your login credentials, payment details, and personal records are protected in transit. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff who handle player information are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant Philippine regulatory authority within the timeframes required by law. While we take every reasonable precaution, no digital system can guarantee absolute security, and we encourage you to use a strong, unique password for your 9ajili account and to keep your login details confidential at all times.
Under the Data Privacy Act of 2012, Filipino players have a clear set of rights with respect to their personal information held by 9ajili. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or outdated records. You may also request the deletion or blocking of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please contact our Data Protection Officer at [email protected] with your full name, registered email address, and a description of your request. We will respond to all verified requests within the timeframe required by applicable law.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law, including anti-money laundering regulations and gaming compliance requirements. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data retention schedule. We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. When material changes are made, we will notify you via the email address registered to your account or through a prominent notice on the platform. Your continued use of 9ajili following the publication of an updated policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically so that you remain informed about how we protect your information. The effective date of the current version of this policy is displayed at the top of this page.
Our FAQ covers the most common data privacy questions in plain language. You can also reach our support team directly at [email protected] — we are happy to assist Filipino players with any concerns about their personal information.