At 9ajili, entertainment should always feel good — never stressful. We are committed to giving every Filipino player the tools, information, and support they need to keep gaming a positive part of their lives. If you ever feel your play is getting out of balance, this page is your starting point.
Gaming at 9ajiliis designed to be fun, exciting, and rewarding — but we also recognise that for some players, gaming can become a source of stress or financial pressure. 9ajili takes its duty of care seriously and has built a range of practical tools directly into the platform so that every Filipino player can stay in control at all times. We believe that responsible gaming is not just a legal obligation — it is the foundation of a trustworthy and sustainable entertainment experience.
Set a daily, weekly, or monthly deposit cap directly from your account settings. Once a limit is in place, it takes effect immediately and can only be lowered right away — increases require a cooling-off period to protect you from impulsive decisions.
Choose how long you want each gaming session to last and we will send you a clear reminder when that time is up. Taking regular breaks keeps your mind fresh and your decisions sharper — a small habit that makes a big difference over time.
If you feel you need a longer break, our self-exclusion tool lets you suspend your account for a set period — from 30 days up to a permanent closure. During exclusion, you will not be able to log in or receive any promotional communications from us.
Enable on-screen reality check pop-ups that show you how long you have been playing and how much you have wagered in the current session. These brief prompts are designed to keep you grounded and aware without interrupting your enjoyment unnecessarily.
Define the maximum amount you are comfortable losing within a given timeframe. When your loss limit is reached, your session will automatically pause so you can step back, reassess, and decide whether to continue another day with a clear head.
9ajili strictly prohibits anyone under 21 years of age from registering or playing on the platform. We verify age during registration and encourage all account holders to use device-level parental controls to prevent underage access to their accounts.
Problem gambling can affect anyone, regardless of income, background, or experience. The earlier it is recognised, the easier it is to address. Below are some common warning signs that your gaming habits may need attention.
If any of these signs feel familiar, please reach out. You can contact our support team at [email protected] or use the self-exclusion tool in your account settings right now. Help is always available and completely confidential.
Responsible gaming is an active habit, not a passive one. These practical guidelines can help you keep your experience at 9ajili enjoyable and sustainable over the long term.
Our support team is available around the clock to assist Filipino players with any responsible gaming concerns. You can also visit our FAQ page for quick answers, or create an account and set your personal limits before your very first session.